Contact Us

We’re here to help and answer any questions you might have. Whether you need support with an order, have a question about our ceramic mugs and drinkware products, or simply want to share your experience with our products, we’d love to hear from you. Our team aims to respond as quickly as possible during business hours.

Email: service@softviely.com

Phone: +852 2302 0066

Company Name: Niji Concept Limited

Company Address: Room 1220, 12/F, Star House, 3 Salisbury Road, Tsim Sha Tsui, Kowloon, Hong Kong

Customer Support Hours: Monday – Friday, 9:00 AM – 6:00 PM (HKT)

If you’ve already placed an order, please include your order number in your message so we can assist you more efficiently.

Thank you for choosing softviely. We look forward to connecting with you and helping you find your favorite pieces!

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