Contact Us
OFFICIAL COMPANY INFORMATION
Dongguan Yuhang Information Technology Co., Ltd.
Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd.
Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China
How May We Assist You?
Got questions about our home‑style water cups, product details, orders, shipment, returns, refunds, payments or privacy concerns? Our customer‑care team is ready to support you.
CUSTOMER SUPPORT
service@softviely.comEmail is our preferred channel for all enquiries related to home drinkware orders and store‑wide matters.
Regarding Your Existing Order
Kindly provide your order number and the checkout email address when reaching out. This allows us to pull up your record and deliver faster replies.
Damaged, Defective or Wrongly‑Shipped Drinkware
If your received water cup or home item has issues, please write a short problem description and attach clear photos or videos covering the product itself, package and shipping label where applicable.
Return Inquiries
Do not send items back without prior contact. Our staff will review your application and send you proper return guidance together with the valid return receiving address for your order.
Response Timeframe
We strive to reply to all customer messages within 1‑2 business days. Cases involving logistics carriers, payment processors, refunds or privacy topics may require extra processing time.
BUSINESS INFORMATION
Company:
Dongguan Yuhang Information Technology Co., Ltd.
Unified Social Credit Code: 91441900MAE7QK187C
Registered Address:
Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China
Email: service@softviely.com
Manager: Mingjie Zhong
ID Number: 441284199609055231
Address：No. 17, Building 5, Lane 2, Dongcheng Subdistrict, Sihui City, Zhaoqing City, Guangdong Province, China