Payment Policy

Welcome to Softviely. We want you to shop with complete peace of mind. Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd. We adopt mainstream, mature e-commerce and payment security technologies to protect your financial transactions and prevent unauthorised access when shopping for our premium home drinkware products.

Secure Checkout

All payment-related data is transferred over encrypted secure channels. Transactions are safely handled by Shopify and reliable payment service providers displayed on the checkout page. Softviely cannot access, view, or save your full credit card number nor your card security code (CVV).

Payment Authorization

Your bank or card-issuing institution may run common verification procedures, including address validation, security code checks, or multi-factor authentication. A temporary authorization hold may appear on your account before the actual payment is collected. The timeline for lifting such holds is fully determined by your own payment service provider.

Fraud Prevention

For the safety of shoppers and our store, orders will go through standard risk assessments based on billing information and transaction behaviors. When deemed reasonably required, we may ask for further supporting verification, reject a transaction, or cancel an order to secure shopping for home drinkware purchases.

Customer Precautions & Support

We advise you to shop on trusted devices under secure network environments and keep your account login information confidential. Please get in touch with your financial provider immediately if you spot any suspicious or unauthorised charges.

If you have any questions about payments for your home drinkware orders, feel free to email us at service@softviely.com.

Company Information:

Legal Company Name: Dongguan Yuhang Information Technology Co., Ltd.

Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China

Brand Name: Softviely

Customer Support Email: service@softviely.com