Return Policy
At Softviely, we strive to deliver a pleasant and worry-free shopping experience for all your home drinkware and household water cup purchases. Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd. This Return & Refund Policy outlines our official guidelines for return requests, damage handling, and refund procedures for all Softviely home lifestyle products.
Return Window
Eligible products may be returned within 30 days after delivery. Return requests should be emailed to us as soon as possible after you notice an issue.
Eligibility
- The item must be unused, undamaged, complete, and in its original packaging when possible.
- Proof of purchase, such as an order number or confirmation email, is required.
- Items damaged by misuse, improper care, unauthorized repair, normal wear, or accidental damage after delivery are not eligible.
- Final sale items, gift cards, and customized items are not eligible unless they arrive damaged, defective, or incorrect.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, email us with your order number, a clear explanation, and photos of the item and packaging. We will review the information and may offer a replacement, refund, exchange, or another appropriate solution.
Return Instructions
Returns must be approved by our support team before shipment. Items sent back without prior approval may not be accepted or refunded. We will provide return instructions by email after your request is reviewed.
Refunds
After an approved return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method. Processing times may vary depending on the payment provider.
Exchanges
When an exchange is available, we may offer a replacement item after the original item is reviewed or after the issue is verified through photos and order details.
Return Shipping Costs
Return shipping costs may be the customer's responsibility unless the return is caused by our error, a defective item, or an incorrect item. Any applicable shipping costs are not refundable unless required by law.
For return help, email service@softviely.com
Contact & Corporate Information
Brand Name: Softviely
Legal Company Name: Dongguan Yuhang Information Technology Co., Ltd.
Customer Support Email: service@softviely.com
Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China