Shipping Policy

Welcome to Softviely. Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd.

 Softviely ships orders using available carrier and fulfillment partners. Delivery estimates are shown for general guidance and may vary by destination, carrier capacity, customs review, weather, holidays, or other conditions outside our control.

Processing Time

Orders are usually processed within 1 to 5 business days after payment is confirmed. Orders placed during weekends, holidays, launches, or peak periods may require extra processing time.

Estimated Delivery Time

Many orders arrive within 7 to 20 business days after shipment. Some destinations or carrier routes may take longer. A delayed tracking update does not always mean a package is lost; carriers may need time to scan and update shipment records.

Tracking

When tracking is available, a tracking number or tracking link will be sent by email. Please allow time for the carrier system to update after the package is handed over.

Shipping Costs

Shipping costs, if applicable, are calculated or displayed at checkout before payment is completed. Promotional shipping offers may be limited by destination, product, or order value.

Customs, Duties, and Taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges set by local authorities. These charges are not controlled by us and may be the customer's responsibility unless the checkout page states otherwise.

Lost or Delayed Packages

If your order appears unusually delayed, email service@softviely.com with your order number. We will review the available tracking information and help with the next step.

Incorrect Delivery Details

Customers are responsible for providing accurate delivery details at checkout. If a package is returned, delayed, or delivered incorrectly due to inaccurate information, additional costs may apply.

For shipping questions, email service@softviely.com

Store & Corporate Information

Brand Name: Softviely

Legal Company Name: Dongguan Yuhang Information Technology Co., Ltd.

Customer Support Email: service@softviely.com

Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China