Terms and Conditions

These Terms & Conditions apply exclusively to all purchases placed through the Softviely store and serve as a supplementary agreement to our official General Terms of Service, Privacy Policy, Shipping Policy, and Return & Refund Policy. Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd.

1. Eligibility & Customer Information

Customers must have full legal capacity to enter into a valid and binding purchase agreement under local applicable laws. You are solely responsible for guaranteeing the authenticity and accuracy of your personal contact information, delivery address, and billing details. You shall also be accountable for all account activities and maintaining the security of your customer account.

2. Contract Formation

Product displays, shopping cart previews, and checkout pages are deemed commercial invitations rather than formal binding offers. A valid sales contract for Softviely home drinkware and household water cup products shall only take effect after we formally review, approve, and confirm your order or arrange official shipment. Automatic system order receipts do not represent final order acceptance. We reserve the right to conduct subsequent reviews for pricing errors, stock discrepancies, and security risk verification.

3. Payment, Taxes, and Currency

Valid payment options, product prices, and corresponding charges are fully displayed during the checkout process. All applicable sales taxes, shipping expenses, and other disclosed fees are included in your final order total. Please note that any currency conversion charges or cross-border transaction fees imposed by your bank or payment platform are independent third-party charges, which are not managed, covered, or refunded by Softviely.

4. Delivery and Risk

Available shipping methods and delivery times vary depending on your delivery region and real-time product inventory status. The risk of product loss or damage shall be transferred in compliance with local consumer protection laws. Where legally permitted, the ownership of purchased home drinkware products shall remain under the ownership of Dongguan Yuhang Information Technology Co., Ltd. until full payment is successfully completed.

5. Returns and Statutory Rights

All return, exchange, and refund behaviors are subject to our official Return & Refund Policy. All statutory consumer rights, including order cancellation rights, product quality compliance guarantees, and after-sales warranty protections granted by local laws, shall remain valid and prevail if any clause in these terms provides lower consumer protection standards.

6. Events Outside Reasonable Control (Force Majeure)

Softviely shall not be held liable for any order delays or service failures caused by unforeseeable and uncontrollable external circumstances. Such force majeure events include, but are not limited to, logistics carrier suspensions, natural disasters, government policy adjustments, labor disputes, public infrastructure failures, and large-scale network service interruptions.

7. Severability & Contact Information

If any clause of these Terms & Conditions is deemed invalid or unenforceable by legal authorities, the remaining terms shall remain fully effective and enforceable.

For any inquiries regarding store transactions, product purchases, or policy explanations, please contact our customer support team or refer to our official corporate details below:

  • Customer Support Email: service@softviely.com

  • Legal Company Name: Dongguan Yuhang Information Technology Co., Ltd.

  • Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China

  • Brand Name: Softviely