Frequently Asked Questions

Welcome to Softviely! Softviely is owned and operated by Dongguan Yuhang Information Technology Co., Ltd. Below are frequently asked questions to help you shop our home drinkware products with ease.

1. When will my order be processed?

All Softviely orders undergo internal sorting, quality inspection, and packaging within 1–3 business days before shipment. Processing times may be slightly prolonged during major promotional events, peak shopping seasons, or due to routine payment security checks, ensuring every home water cup you receive is in perfect condition.

2. How can I track my order?

After your home drinkware order is dispatched from our warehouse, you will receive a shipment confirmation email with complete tracking details at your checkout email address. Please note that the logistics tracking information may take 1–2 business days to update and display official carrier scanning records after dispatch.

3. Can I change or cancel my order?

If you need to adjust order details or cancel your purchase of household water cups and drinkware, please contact our customer support team at the earliest opportunity. We will try our best to accommodate your request. However, once the order enters packaging and fulfillment procedures or has been shipped, modifications and cancellations will no longer be available.

4. What if my item is damaged, incorrect, or missing?

We are committed to delivering high-quality home drinkware products for your daily household use. If you receive damaged, defective, or wrong items, or encounter missing goods in your package, please contact us via email promptly. Kindly attach your order number and clear photos of the product, outer packaging, and shipping label. Our team will verify the situation quickly and provide a proper solution.

5. Which currency is used?

All product prices and shipping fees on the Softviely official store are denominated in US Dollars (USD). For international customers, your local bank or payment platform may charge independent currency conversion fees and cross-cross-border service fees, which are not controlled by our store.

6. How do I get help?

If you have any inquiries about home drinkware products, order logistics, after-sales service, or other issues, feel free to reach out to our support team anytime at service@softviely.com. To get a faster and more accurate reply for existing orders, please attach your order number in your email.

Store & Corporate Information

  • Brand Name: Softviely

  • Legal Company Name: Dongguan Yuhang Information Technology Co., Ltd.

  • Customer Support Email: service@softviely.com

  • Registered Address: Unit 02, Room 406, Building 4, No.2 Yiran Road, Songshan Lake Park, Dongguan City, Guangdong Province, China